COURSE LENGTH
Spanish Systems offers a progressive program consisting of 16 levels. Each level contains 10 to 12 lessons. Group courses are held once or twice a week - each level is completed in 22.5 hours (15 1.5-hr. sessions). Private courses - allow students to complete each level at their own pace.

COURSE CONTENT
The program is designed around situational stories of two families, one American and the other Mexican . The American businessman is starting a joint venture in Mexico. Throughout the sixteen levels, the stories evolve around various social, cultural, travel and business situations such as buying pottery, renting a car, touring a factory and selecting distributors. Grammar, vocabulary and dialogues are built around these specific situations. Private students may create their own program based on their priorities.

METHODOLOGY
Students learn through an organized conversational method. Approximately 85% of class time is spent on student conversation while the instructor facilitates oral exercises and dialogues through the use of various visual and audio aids.

INSTRUCTORS
All teachers are native Spanish speakers and receive extensive training, both before teaching their first course and on a continuing basis. Our instructors represent various countries of origin as well as professional specialties such as business, engineering, social studies and more. Their performance is closely monitored both by students and by Spanish Systems.

GROUP SIZE
Minimum 4 students, maximum 10.

A course for bilingual executives with limited business vocabulary and formal language skills. Some of your Hispanic-American employees may also benefit from this program. For more information call 847-SPANISH

Understanding the business culture is key to your success. Learn how to avoid and be prepared for the most common cultural barriers or challenges. An eye-opening workshop. For more information call 847-SPANISH

To maximize the potential of every staff member in a total quality environment, each person in your organization must see the business strategy through his or her own eyes.

Spanish Systems becomes the liaison between the leadership and your Spanish-speaking team members by adapting all aspects of communication to help you meet the challenges, and benefit from the differences, of the diverse Hispanic cultures within your organization.

TO DO THIS WE...

• Learn about your organization and its strategic plan
• Assess your needs
• Help you develop and plan

WE WILL FACILITATE ALL OF THE FOLLOWING IN SPANISH:

• Quality audits
• Customer satisfaction surveys
• Malcolm Baldrige National Quality Award criteria
• Strategic planning
• TQM concepts and tools Team building
• Leadership skills training
• Statistical training
• Group problem solving

WHO SHOULD ATTEND:
All Spanish-speaking associates who do not have a strong command of the English language.

Fees to be negotiated on a per project or per hour basis.

We participate in your course, translate all materials and then facilitate the program in Spanish in the U.S. or country of need. For more information call 847-SPANISH

Incorporating the Hispanic labor force into your company is a challenge. Not only can language be an obstacle, but differences in education and culture play major roles as well. Spanish Systems will translate and facilitate your company's training programs for Spanish-speaking employees and associates.

Since 1990, Marriott Corporation has been using our services to train employees in TQM, empowerment, and leadership skills in U.S.A. and Latin America.

TRAINING PROGRAMS WE FACILITATE INCLUDE:

• Sexual harassment
• Leadership
• Hospitality skills
• Training and presentation skills
• TQM/Team Building
• Diversity
• New Initiatives

BENEFITS:

• Develop and promote bilingual employees
• Involve all employees effectively
• Increase morale and reduce employee turnover
• Reduce accident costs
• Reduce equipment replacement costs

WHO SHOULD ATTEND:
Every Spanish-speaking employee who does not have a strong command of the English language.

PROGRAM DELIVERY:
Spanish Systems will visit your facilities to meet your associates and to become familiar with your operations. We will translate all pertinent materials into Spanish and keep management appraised of employees' progress.

Fees and location to be determined